Privacy Policy for Otter Decor

At Otter Decor, we are committed to protecting the privacy and security of our clients and website visitors. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in connection with our services, including designing and manufacturing contemporary furniture, custom upholstery, interior design consultations, sustainable furniture sourcing, furniture restoration and repair, and our showroom experience.

Information We Collect

We collect various types of information to provide and improve our services.

• Personal Identification Information: This includes information you voluntarily provide when you interact with us for a consultation, place an order, sign up for newsletters, visit our showroom, or use our custom upholstery services. Examples include your name, mailing address (for deliveries or consultations), and contact phone number.
• Transactional Information: Details related to your purchases of furniture, custom upholstery, or repair services.
• Preference Information: Information about your design preferences, styles, and specific needs for custom furniture or interior design projects.
• Technical Data and Usage Information: When you visit our online platform, we automatically collect certain information about your device, including your IP address, browser type, and how you interact with our site. This helps us improve our online presence and user experience.

How We Use Your Information

We use the collected information for various purposes:

• To Provide and Manage Services: Fulfilling furniture orders, scheduling interior design consultations, performing custom upholstery, and conducting furniture restoration and repair services.
• Customer Support: Responding to inquiries, feedback, and providing assistance related to our products and services.
• Marketing and Communication: Sending updates, promotions, and information about new products or services that may be of interest to you, based on your preferences. You can opt-out of these communications at any time.
• Service Improvement: Analyzing usage data to understand customer needs, improve our design processes, product offerings, and online platform functionality.
• Legal Compliance: Adhering to applicable laws, regulations, and legal processes.

Disclosure of Your Information

We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties without your consent, except in the following circumstances:

• Service Providers: We may share information with trusted third-party service providers who assist us in operating our business, such as shipping companies for furniture delivery, payment processors, or IT support. These parties are obligated to keep your information confidential and use it only for the purposes for which we disclose it to them.
• Legal Requirements: If required by law or in response to valid requests by public authorities (e.g., a court order or government agency).
• Business Transfers: In the event of a merger, acquisition, or asset sale, your personal information may be transferred to the acquiring entity.

Data Security

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. These measures include physical, electronic, and procedural safeguards. However, no method of transmission over the Internet or electronic storage is 100% secure.

Your Data Protection Rights (GDPR and Canadian Privacy Laws)

Depending on your location and applicable data protection laws, you may have certain rights regarding your personal data. These may include:

• The Right to Access: You have the right to request copies of your personal data.
• The Right to Rectification: You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.
• The Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
• The Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
• The Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
• The Right to Withdraw Consent: Where we rely on your consent to process your information, you have the right to withdraw that consent at any time.

If you make a request, we have one month to respond to you. To exercise any of these rights, please contact us using the contact information provided below.

Changes to This Privacy Policy

Otter Decor reserves the right to update or change our Privacy Policy at any time. We will post any changes on this page. We encourage you to review this Privacy Policy periodically for any updates.

Contacting Us

If you have any questions regarding this Privacy Policy or our data practices, please contact us: